Affirm Canada Reviews
Affirm Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Affirm Canada has a 2.0 star rating from 33 reviews; consumers are mostly dissatisfied, yet 100% would likely recommend.
Key Takeaways for Future Customers
- Expect mixed outcomes when using Affirm Canada reviews for purchase financing.
- Prepare for potential billing and payment support needs; refunds often requested.
- Customer service experience varies widely; some cases resolved in 2-3 business days.
Negative Feedback / Risk Areas
- Frequent customer complaints about automated AI responses and bot driven support.
- Recurring issues with refunds, delayed reimbursements, and account access problems.
- Poor clarity from reps, high price level concerns, and website or setup failures.
Positive Feedback
Some customers report successful payment reversals, helpful agents, and resolved payment deductions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Affirm Canada has a 2.0 star rating from 33 reviews; consumers are mostly dissatisfied, yet 100% would likely recommend.
Key Takeaways for Future Customers
- Expect mixed outcomes when using Affirm Canada reviews for purchase financing.
- Prepare for potential billing and payment support needs; refunds often requested.
- Customer service experience varies widely; some cases resolved in 2-3 business days.
Negative Feedback / Risk Areas
- Frequent customer complaints about automated AI responses and bot driven support.
- Recurring issues with refunds, delayed reimbursements, and account access problems.
- Poor clarity from reps, high price level concerns, and website or setup failures.
Positive Feedback
Some customers report successful payment reversals, helpful agents, and resolved payment deductions.
Media from reviews
North Bay, Ontario
Payment deduction
I had an issue with the payment deduction and it got resolved! The agent suggested me to wait for at least 2 more days from the day i called!
User's recommendation: Yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pierrefonds, Quebec
The CSR addressed my concerns; however, she should have been more patient in explaining.
I give thanks to CSR, who assisted me and provided the details of my inquiry. However, she should have been more patient in explaining and avoided words like that is what Im trying to tell you, which made me a little uncomfortable talking to her more, because sometimes there are some details that are not clear, especially if Im not expecting the result of my inquiry.
She changes my mood all of a sudden from cool at first to not happy. And she is also I think in a hurry to end the call.
User's recommendation: Customers call to verify or to get some answers from the CSR, and therefore they should choose the words that will not affect the mood of the customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Johns, Newfoundland And Labrador
When you get the right person!
When the right person picks up your call everything goes smoothly. The lady I spoke with was fantastic!! I was advised of my options and told exactly how to proceed!
Edmonton, Alberta
I over paid my loan one extra month i need to get it back
Yes, I was able to reverse the payment and send it back to my bank account. According to the help agent, it would take about 2-3 business days to be deposited.
- Easy to contact
Edmonton, Alberta
Inquire
I have filed consumer proposal but did not include Affirm because I need their help for fly now pay later. I maintained it and it is in good standing.
I called to inquire and the person I talked to said that doesnt matter. Your credit is not in a good condition.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medicine Hat, Alberta
When i agreed to a payment plan for...
- - The pay plan used the wrong email, so I didn’t get payment info.
- - Affirm account is under a friend's email; please move to mine for the 6-month plan.
When i agreed to a payment plan for Westjet i had the wrong email in there so I didn't get the information i need for the payments, I have an affirm account but it being under a friends email its going to her. Can I please get this changed to my email so i can take care of my account. the email it is under now is ***
I need it changed to ***
payplan i have is 6 months
or how can I get this fixed please- its causing alot of issues
- Helps with payments
- Not able to change things over it is very frustrating
Preferred solution: My email changed and phone number because it’s causing so many problems and she is trying to talk about fraud when i accidentally missed one payment
Edmonton, Alberta
Charges i never received. Please call me 587 335 ****
I ordered items from amazon it was denied. But affirm held my money $405.
Can you please return the money back to my account?
I already bought the item from outside.
Ofelia de castro
Mob. 587-335-****
- Very hard to contact especially request of refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
No Email address and Fax Number.
It is surprising that a Canadian branch of the Affirm company does not have an email address or a fax number.
User's recommendation: Not reliable
Montreal, Quebec
I am not satisfied with their service
I was on Apple Store to buy an iphone17 promax i did all the procedure but you did not answer positively.your agent in Apple Store and on the phone are not clear in their explanations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Horrendous Customer "Service" Zero Stars
- - Temu products were subpar; no help from Temu or the merchant.
- - After 1.5-2 months, Affirm denied the dispute over delivery; reply was robotic.
About a week after I submitted this report, they contacted me and said they were working on it.Yet, as of today, 5/20/2025, they have ghosted me and again left me hanging.Absolutely horrible! Despicable. On the borderline of illegal, in my personal opinion.Stay away unless you are ok with the risks of not having ANY support when a retailer rips you off!
Ive had enough of Temu and their subpar products. I recently dealt with a product that was nothing short of a complete disaster.
Take a look at the attached photos clearly, its junk!
Neither Temu nor the merchant offered any assistance. Its important to note that I had the product for about 1.5 to 2.0 months, which means I was beyond Temus return window.
So, I decided to turn to Affirm for help. Ive never asked them for anything before, despite having taken out over $30,000 in loans with them. I thought they might be willing to assist me this time.
I was sorely mistaken.
After filing a dispute with Affirm about the quality issue and the merchants refusal to provide a refund or replacement parts, I waited 90 days for a response.
What did I get? A determination claiming that the merchant stated the product was delivered by FedEx, and therefore, my dispute was denied.
This is not the issue! I never argued that I didnt receive the item!
Their disconnection from reality and basic comprehension is astonishing.
To add insult to injury, when I reached out to address their inadequate resolution, I was met with a robotic response that showed zero concern. I was told to file another dispute.
Can you believe this?!
The only way we can combat this utter disregard is to stop purchasing their products and using their services.
Im done with AI-driven companies like Affirm and Temu.
It seems Amazon is heading down the same path. I wont support them any longer, and neither should you.
In closing, let me be very clear: Affirm, Temu, Amazon you're all FIRED!
Michael
I am a disabled American military veteran living in Virginia.
- Ai and bot driven company
- No human communication
- Poor customer service
Preferred solution: 1. An apology from a human being 2. Full refund 3. For them to confront the vendor, merchant, and platform (Temu) and resolve or penalize the responsible parties
User's recommendation: STAY AWAY! They will not have your back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust to inquire how can i join
Just try it. It will work whether you're interested or not.
Then, if I find it good, I will proceed with joining here. Thank you.
User's recommendation: 99%
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPredatory company, refuses to work with me on solution, constant messages and calls
- - I have a few Affirm loans and cannot pay due to a crisis.
- - An agent was rude and refused to help.
- - Affirm sends dozens of automated texts and calls daily.
I have a few loans with Affirm. I hit a financial crisis and was unable to make payments.
Furthermore, I spoke to an agent over the phone who was incredibly rude and refused to do anything to help - she said it was my fault for having all the loans. Maybe, but I didn't expect them to be this inflexible and aggressive.
I sent a previous message with pissed consumer, they read it, and didn't respond, so I'm trying again.
Affirm has been sending me dozens of automated text messages and emails per day regarding my late payments, as well as calling my home from different numbers 35 times per day. I plan on submitting a complaint with the Consumer Protection Office to see if something can be done about this excessive messaging and calling that is becoming akin to harassment. I am incredibly stressed out and disturbed by all this unwanted contact when I can't pay.
Frankly, I have never encountered a company with such poor customer service, such predatory sales tactics, and complete inflexibility to work with a willing customer on a reasonable solution when they hit a crisis and have trouble paying on time.
I am not trying to renege on my loans. I simply want a deferral or reduced payments until I get back on my feet.
Affirm, groceries (which are at grossly inflated prices right now for everyone.) , utility bills, and mortgage come before your loans. I am willing to work with you, but I need to be cut some slack and for the constant messages and calls to cease.
- Loans accepted at amazon
- Can spread out large purchases over time
- Loans extended to those with fair credit
- Inflated interest rates
- No financial hardship plan offered
- Predatory loan offers to those with limited budgets and credit
Preferred solution: I would like my payments deferred for the time being, and then a reasonable payment plan worked out that works with my budget.
User's recommendation: STAY AWAY. They prey on people with limited income and modest credit. High interest rates, refuse to work with you on flexible payment, messages and calls in ridiculous volumes, and nonexistant and/or hostile "customer service"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocating package
- - No order ID appears in the Amazon order list.
- - Two payments have been made.
- - Affirm app shows no details.
Hey! So, I'm just trying to figure out where my latest package I ordered through Amazon is.
I'm afraid it was delivered to the wrong address. I've made two payments on it as of now. I don’t have an order ID because it does not show up in my Amazon order list.
And I can't find any specifics on my Affirm app. Please advise what information you would need in order to figure it out.
- Convenient
- Hard to track and keep up to date with your order
Preferred solution: Deliver product or service ordered
User's recommendation: Good program, weird execution.
I needed help to lower amount to be approved and wasn't understanding
She was rushing me off the phone wasn't explaining anything properly to me. So I hanged up pissed and frustrated
User's recommendation: Omg no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t see my loans
- - Has contacted Affirm seven times about unseen outstanding loans.
- - Only Temu balance visible; other balances not shown.
Hello, this is the 7th time I have reached out to Affirm. I have no issues repaying my loans through Affirm.
However, when I log into my account, I am unable to see these outstanding loans, just one from Temu. Until I am able to see the outstanding balance on my account, I will not be making any payments. If you can fix my account so I can see any outstanding balances or any overpayments needed to be paid, I can clear this up immediately. I am very busy as I have work and a child.
I have called multiple times and gotten nowhere with customer service. This is my paper trail now, requesting you to fix this issue immediately.
Looking forward to your response. Best Regards, Bryanne Hogan Asante
Preferred solution: I would like to view my loans so I can make a payment. I am not making a payment when I am unable to view my loans or access my account. They have been charging me for months but won’t allow me to view what is outstanding.
User's recommendation: Don’t get loans or payment plans through affirm.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIdentification
- - Tammy must upload license and selfie, but it shows expired with 3 days.
- - She has called repeatedly; the issue remains unresolved for 2 months.
Hello my name is Tammy Grabowski and I am supposed to take pictures of my license and myself and when I went to do it something came up saying it has expired and I have 3 days, and I only got that email yesterday. Im so fed up trying to for the 1000 time to did this.
I have phoned multiple times and gave you my name and email etc it it was supposed to be straightened out 2 months ago. So Im not gonna bother cause affirm is not worth the hassle or my time.
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" until I get back on my feet" and "work with me" are the typical Serial Dead Beat hallmarks. They weren't "predatory" when buying stuff you couldn't afford.
Telling you that you MUST stick to your contract is NOT rude. All these people want to do is be paid per contract.
They want it sooner rather than later, as experience tells them that Serial Dead Beats, like you, always have excuses, and other people chase them for money. Pay your bills loser..